Shipping & Returns
 

It’s important to us that you’re excited about your new Slow Process purchase! If for any reason you are not satisfied with our product, we welcome returns and exchanges with the following conditions:

Unworn within 7 days of receipt: Returns are only accepted for new items that have not been worn (besides being tried on), hemmed, washed, or made custom based on your measurements. Returns must be initiated within 7 days of receiving the garment, and the returned garment received within 14 days. Please note that the purchase of SALE items is final.

Return authorization: If you would like to make a return or exchange, email slowprocess.co@gmail.com prior to sending your item back to receive a return/exchange authorization. You will receive approval and instructions for returning your item. The buyer is responsible for return shipping and all shipping costs associated with the exchange.

Custom Orders/Commissions: We take our custom work very seriously, and go above and beyond with communication to ensure there are no surprises with how the final piece looks or fits. As such, custom orders are not eligible for returns or store credit. This includes the purchase of “Made-to-Order” pieces where the original design is altered or garment measurements are changed based on customer preference.

Lost or Stolen Packages: Slow Process is not liable for orders that are lost or stolen during shipping/delivery. We will always try our best to help you locate a missing item, but due to the size of our operation, we cannot offer refunds or store credit in these cases. For all orders over $500, we will reach out to determine if you’d like special shipping/delivery instructions, such as requiring a signature or having the order held a nearby post office.

We’re happy to extend this protection to any order free of charge—just leave a note at Checkout or email us.

For additional questions or concerns, please contact us.
We’re happy to help!